Refund Policy

Eligibility

Refund requests apply to paid enrollments confirmed by invoice with Portal Scopehub. Informational prices on this website are not charges until an enrollment agreement exists.

Timeframe

Full refund requests must arrive in writing at least seven (7) days before a live cohort start date, or within seven (7) days of purchase for self-paced access if less than 15% of modular content has been unlocked.

Full and partial refunds

Qualifying cancellations before the deadlines above receive a full refund of tuition paid. After a live cohort begins, partial refunds of up to 40% may be considered if you withdraw within the first two sessions and have not received private facilitation hours. After that point, tuition is generally non-refundable.

Non-refundable items

Third-party venue costs, travel, custom instrumentation audits already delivered, and seats transferred to another teammate at your request are non-refundable.

Refund process

Email contact@portal-scopehub.digital with your invoice number, program name, and reason. We confirm eligibility within five business days.

Processing time and method

Approved refunds are returned via the original payment method within fourteen (14) business days after approval. Bank timelines may add additional days.

Cancellation by Portal Scopehub

If we cancel a cohort, you may transfer to a later date or receive a full refund of tuition paid for that cohort.

Exceptions

Documented medical emergencies or mandated travel restrictions may qualify for goodwill exceptions at our discretion. Chargebacks filed without contacting us first may delay resolution.

Contact for refund requests

contact@portal-scopehub.digital · Phone (02)8013320 · Street: 499/1 Phetkasem Bang Khae; City: Bangkok; State/province/area: Bangkok; Phone number: (02)8013320; Zip code: 10160; Country calling code: +66; Country: Thailand